F.A.Q

Are your shoes authentic?
Yes! Everything here at Sneakerair.com comes with a 100% money-back authenticity guarantee. Please understand that our shoes are shipped directly from third party warehouses or straight from our cooperated factories. We make every attempt to only work with accredited and licensed warehouses, however if in case you are not satisfied with the shoes you received, we will help you in everyway to let you satisfied or we can ask that you return them to us for a full refund.

How much do I pay for shipping?
Shipping is ALWAYS FREE, no exceptions.

What payment methods do I have to choose from?
We accept payments using Visa, Mastercard, and PayPal.
Please make sure when using a credit card that your shipping address matches your billing address or we will be unable to process your transaction.

If you are located outside of North America, we accept Western Union as a payment method. Simply complete your order online and you will receive further instructions on how to make your payment via Western Union. For further information on Western Union, please visit www.westernunion.com.

What is PayPal?

Paypal is a free service that allows anyone to pay in any way they prefer, including through credit cards, bank account, buyer credit or balances, without sharing any financial information. It's just as easy as sending an email! If you'd like to learn more about PayPal, or sign up for account, please visit www.paypal.com. Or, if you already have a PayPal account, you're ready to place an order here at Sneakerair.com.

Is on-line ordering really secure?

Senakerair.com checkout portion is on a SECURE SSL SERVER to ensure the security of your internet transactions. That means all information that you send through the Internet is ENCRYPTED and cannot be read by a outside third party. If you choose to pay by credit card we require you to enter your credit card number each time you place a order, since we don't store your number on our site. Your credit card information is only used to process your order. We believe this provides you with the most secure shopping environment.

What will my information be used for?

All transactions that you initiate with Sneakerair.com on this web site are confidential. Your name will not be added to any mailing list and will NEVER be transferred to a third party. WE PROMISE!

How do I know what size to order?
All of our shoes are true to size meaning our shoes are no different than the shoes you would buy at the store. If you normally wear a size 12 from the store, then that is the same size you would select when placing an order. Read Shoe size guide may be helpful.

How long until I get my tracking number?
Once we receive a tracking number from our shipping courier we will immediately forward that information to you. We may not have your tracking information until 1-3 days after your order has been processed. We ask that you please be patient.

How long until I receive my order?
We ship via EMS or UPS, processing takes 1-3 business days and delivery takes up to 3 business days. In total that is up to 6 business days from the time we receive payment until it arrives at your shipping destination.

Often times the shipping process is much faster and it only takes 3-4 days from the time we process your order, however we reserve the right to take up to 7 business days because at times there are circumstances out of control that delay the shipping process. Rest assured, we make every attempt to get your order to you as fast as possible.
It usually takes 6-9 days for delivery, please be patient for the package to come. We would not recommend placing an order if you need your shoes before the 6 business day timeframe.
*Be aware that shoe boxes sometimes get damaged due to poor handling by shipping agents.

Can I return my shoes if I am not satisfied?
Yes, here at Sneakerair.com we provide all of our customers with the option to return their shoes. If you would like to return your shoes and receive a full refund please contact us at returns@Sneakerair.com and we will be happy to further assist you.
*Please note that all items are returned at your expense.

Any other questions?